Privacy Policy

Last Updated: April 2025

1. Introduction

Meridian ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website, make a booking, or interact with us in any way.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Full name, date of birth, government-issued ID details
• Contact Information: Phone number, email address, home address
• Booking Details: Check-in/check-out dates, number of guests, property preferences
• Payment Information: UPI IDs, bank transfer references (we do not store full card details)
• Communication Records: WhatsApp messages, emails, or calls with our team
• Technical Data: IP address, browser type, device information, pages visited
• Usage Data: How you interact with our website and services

3. How We Collect Information

• Directly from you when you make a booking, fill a form, or contact us
• Automatically via cookies and tracking technologies on our website
• From third-party platforms (e.g., booking aggregators) where we are listed

4. How We Use Your Information

• Process and confirm your reservations
• Communicate booking details, updates, and confirmations
• Collect payments and manage financial records
• Verify your identity and comply with legal obligations
• Improve our services, website, and user experience
• Send promotional offers and updates (only with your consent)
• Respond to queries, complaints, and support requests
• Fulfil legal and regulatory requirements under Indian law

5. Sharing of Information

We do not sell your personal data. We may share information with:

• Property Managers / Staff: To facilitate your stay
• Service Providers: Vendors who assist us in operations (e.g., cleaning, catering) under strict confidentiality
• Legal Authorities: If required by law, court order, or government regulation
• Our Business Partners: Only where necessary and with appropriate data protection agreements in place

6. Data Retention

• We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy
• Booking records may be retained for up to 5 years for accounting and legal compliance
• You may request deletion of your data at any time (subject to legal obligations)

7. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request Deletion of your personal data (where applicable)
• Withdraw Consent for marketing communications at any time
• Object to certain types of processing

To exercise any of these rights, contact us at: hello@meridianstays.com

8. Cookies Policy

Our website uses cookies to:

• Remember your preferences and session data
• Analyse website traffic and performance
• Provide relevant content and advertising

You can disable cookies through your browser settings. However, this may affect the functionality of our website.

9. Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or disclosure. However, no system is completely secure. We cannot guarantee absolute security of your data transmitted over the internet.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, booking platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies independently.

11. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will promptly delete it.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: hello@meridianstays.com
• Phone: +91 97027 22701
• WhatsApp: Chat with us